FAQ's
Frequently Asked Questions
How much does shipping cost?
The shopping cart will calculate the shipping price for all order. Just add the items you want to your cart and you will get your shipping cost.
We sometimes offer free shipping promotions
Do you ship overseas?
Yes, but we ONLY accept PAYPAL for orders outside the United States. Orders are shipped via USPS (Priority Mail or Express Mail) outside North America. Please make sure your addresses are CONFIRMED through PAYPAL before submitting your final order.
These purchases may be subject to import taxes, custom duties and fees, as required by the destination country. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
When will my order arrive?
Please allow 2 business days for order processing and verification, and an additional 1-6 business days for delivery in the continental U.S.
Orders shipped outside of the continental U.S. vary in time due to customs and other conditions beyond our control.
What is your return policy?
Some limited release sneakers are considered final sale (not eligible for refund/return/exchange/store credit). Please read the product description carefully before making your purchase.
Rareairewear LLC does not offer returns for refunds.
Returns are permitted on items within 3 days of delivery date.
All returns must be authorized via email or phone prior to return shipping. Items returned without authorization may be refused upon delivery. Please email rareairewear@gmail.com to request authorization for a return.
All items must have an approved RMA before being shipped. Orders sent back without an RMA will not receive a refund or store credit.
Any packages Rareairewear LLC receives that are marked "Return to Sender" or "Refused" will be issued a store credit minus shipping cost and a 20% restocking fee.
Rareairewear LLC will only grant an exchange or store credit if the following conditions are met:
* All items must be unused and unworn.
*Clothing must not be worn, altered or washed and must have all tags attached - once clothing has been worn and/or washed it cannot be returned or exchanged.
* Shoes must not be worn or creased to the point where they would be deemed worn or not 100% brand new merchandise. Once shoes have been worn, they cannot be returned or exchanged.
* All shoes must include the original shoe box in its original condition.
* Please note Shipping and handling charges are not refundable.
Please make sure that you have carefully reviewed your order prior to finalizing your purchase. If you have questions regarding the sizing of a specific item, please call us at 773.449.9981 and our staff will be more than willing to assist you.
Can I contact you directly with any questions?
Please email rareairewear@gmail.com or call 773.449.9981 with any questions regarding your order or products we carry.
Why do my billing and shipping address have to match?
We require that your billing and shipping address match as an additional step to prevent credit card fraud.
Can I order other items that are not offered on the web store?
We are only offering a select group of items through the web shop at this time. We do add new items daily so keep checking back.
Do you re-stock your inventory?
On occasion we will re-stock some of our inventory items. Please make sure to check back frequently if an item you want is not available at the time you are on the site. We will occasionally offer specials, sales and online-only deals.